The Payments Coach will help train, develop, and encourage team members to ensure production and quality goals are met at an individual level. They will be responsible for helping oversee the day-to-day work of the team while also handling escalated situations and helping facilitate a positive atmosphere within the team.
Responsibilities:
- Work alongside several internal departments on resolving settlement issues and deposit issues
- They will be responsible for managing the day-to-day work of the team while maintaining their own tasks
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Encourages and motivates team members- Works with Supervisor to communicate production goals, and helps team achieve their individuals goals
- Identifies training opportunities and assists leadership with team member and new hire training as well as continuing education for existing representatives
- Handles deposit escalation issues and reviews team’s work for quality and guideline compliance
- Helps facilitate team meetings to update members on best practices and continuing expectations
- Maintains professional relationships with internal departments
- Works with team to confirm that deposits will process successfully, and addresses any deposit issues. Also works with the SPA/CRR teams as needed for resolution.
- Analyzes the needs of the teams to develop tools and reports
- Helps implement and enforce policies/procedures set forth by Management
Requirements:
- Must have debt settlement experience
- Detailed knowledge of deposit process and strong understanding of client impact
- Strong work ethic, flexible and adaptable with a positive attitude and a willingness to go above and beyond to get the job done
- Ability to communicate clearly and professionally both verbally and in writing, while utilizing specialized skills of tact and persuasion
- Good judgement with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines
- Technically savvy: Intermediate knowledge of MS Office programs, Intermediate computer literacy skills, quick and efficient typing skills
- Great attention to detail, with the ability to properly apply policies and procedures to various situations
- Ability to help lead team in a fast paced, performance-based environment.
- Critical thinking skills for innovative ways to improve processes, within the deposits team as well as processes that impact other teams
Education:
- High School diploma or GED required
- Bachelor’s degree preferred
Salary: $19.00 per hour
Company Benefits:
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HAS
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Other Duties:
This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.
Work Authorization:
Must be able to verify identity and employment eligibility to work in the U.S.
Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled
We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.
Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.
Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
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