Assoc Patient Service Spec-Interventional Pain Clinic job at Vanderbilt University Medical Center in Nashville

Vanderbilt University Medical Center is at present recruited Assoc Patient Service Spec-Interventional Pain Clinic on Tue, 23 Jan 2018 01:43:58 GMT. PATIENT SCHEDULING (FUNDAMENTAL AWARENESS):- The ability to coordinate and schedule patient appointments, surgeries and other office visits with various...

Assoc Patient Service Spec-Interventional Pain Clinic

Location: Nashville, Tennessee

Description: Vanderbilt University Medical Center is at present recruited Assoc Patient Service Spec-Interventional Pain Clinic right now, this job will be delegated in Tennessee. More complete informations about this job opportunity kindly read the description below. JOB CODE INFORMATION:

Job Code: 4225

Job Stream Description: Support/Technical

JOB SUMMARY:
Provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out.

KEY RESPONSIBILITIES:

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

CUSTOMER SERVICE (NOVICE):- A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

PATIENT SCHEDULING (FUNDAMENTAL AWARENESS):- The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.

MEDICAL TERMINOLOGY & DOCUMENTATION (FUNDAMENTAL AWARENESS):- The ability to comprehend medical terminology and documentation in an office, or surgical setting.

PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS):- The ability to receive and record patient information.

CORE ACCOUNTABILITIES:

• Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
• Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
• Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
• Team Interaction: Individually contributes to the team.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S1):

• - Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• - Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas.
• - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S1):

• - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
• - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S1):

• - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards Ensures continuous improvement.
• - Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
• - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S1):

• - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S1):

• - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• - Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Basic Qualifications

High School Diploma or GED and < 1 year relevant experience

Licensure, Certification, and/or Registration (LCR):

Physical Requirements/Strengths needed & Physical Demands:

• Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

• Occasional: Standing: Remaining on one's feet without moving.
• Occasional: Walking: Moving about on foot.
• Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
• Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
• Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
• Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
• Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
• Occasional: Bimanual Dexterity: Requiring the use of both hands.
• Frequent: Sitting: Remaining in seated position
• Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
• Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

Environmental Conditions

- .
If you were eligible to this job, please deliver us your resume, with salary requirements and a resume to Vanderbilt University Medical Center.

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This job starts available on: Tue, 23 Jan 2018 01:43:58 GMT