IT SUPPORT SPECIALIST
Location: Nashville Tennessee
Description: Center for Spinal Surgery is currently seeking to employ IT SUPPORT SPECIALIST right now, this occupation will be placed in Tennessee. More complete informations about this occupation opportunity please give attention to these descriptions. Information Technology Support Specialist â€" Responsible for the oversight, planning, technical and network support for Information Technology Services in ! a fast-paced, healthcare environment.
The successful candidate will be able to demonstrate high levels of customer service and successful project management. They will have a professional demeanor, communicate well with others and handle rapidly changing priorities with patience and flexibility. This is a fast-paced environment. The successful candidate will be able to give examples of taking the initiative to solve and prevent problems that would impact the facility’s ability to safely deliver patient care or that would impact revenue. Must have the demonstrated ability to work with all levels of employees from frontline staff to senior level executives as well as all ranges of technical capabilities.
Primary duties and responsibilities include:
Provide and maintain a very stable IT environment to ensure little disruption to patient care activities.
Provide adept support of an IT infrastructure that includes Windows desktops, LAN, MS! server environment, phone systems, clinical systems, and othe! r related technology as determined by the business and in compliance with established IT standards and protocols.
Promoting high levels of customer satisfaction with the IT operations by timely issue resolution and proactive communication with the customers.
Providing support and troubleshooting for technical issues with software and hardware, networks, phone systems and clinical systems.
Coordinating efforts with technical vendors in support of the facility
JOB REQUIREMENTS:
This position is for an IT Support Specialist within the healthcare industry, responsible for performing advanced technical support for a surgical hospital.
Primary duties and responsibilities include:
Providing adept support of an IT infrastructure that includes Windows desktops, LAN, MS server environment, phone systems, clinical systems, and other related technology as determined by the business and in compliance with established IT ! standards and protocols.
Daily responsibilities will include:
troubleshooting technical issues with software and hardware, networks, phone systems, and clinical systems.
providing technical support for both Windows XP and Office 2000/2003
providing software support for locally hosted applications as well as key systems such as electronic health records
Cerner Millennium working knowledge
working with technical vendors in support of the facility
general understanding of HL7 interfaces between software applications
working in partnership with centralized IT in support of the facility
serving as a technical liaison for the facility with outside parties
adhering to IT support processes and security requirements
providing project coordination for the facilities IT projects
assist in implementation activities wherever technology assistance is required
assist with! supporting documentation on implemented systems
JOB REQUIR! EMENTS:
Two years experience with Active Directory, Microsoft Windows 2000/XP/2003, VPN, EXCHANGE, MICROSOFT OUTLOOK, MS Office Suite, Windows operating systems.
Windows desktop support experience is required.
Prior call center experience, knowledge of ITIL and project management is preferred.
Familiarity with Cerner Millennium electronic health records desired.
Healthcare experience is a plus as well as an understanding of HIPAA and security protocols to protect PHI is a requirement.
College graduate, equivalent certifications and/or work experience.
A+, MCP or MCSE desired.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Center for Spinal Surgery.
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This occupation starts available on: Sat, 05 Oct 2013 13:26:23 GMT