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Hiring Department
Veterinary Medicine & Surgery
This position is employed by the MU College of Veterinary Medicine. Work is on-site at our Veterinary Health Center in Wentzville, Missouri.
Job Description
The College of Veterinary Medicine at MU is on a mission to inclusively educate and train outstanding clinicians and scientists from diverse backgrounds, generate new knowledge, engage stakeholders, and foster economic growth, all of which promote and protect the health and welfare of animals and people. Simply put, our mission is to Teach, Heal, Discover, and Serve.
The Veterinary Health Center in Wentzville, Missouri brings unique diagnostic and therapeutic services to the St. Louis area, improving accessibility to the resources of the College of Veterinary Medicine for veterinarians and their clients. The clinic brings diagnostic and treatment options for dogs and cats with certain cancers to a more convenient location for the region.
This position plays a critical role for the clinic, serving as the first face our clients meet as well as the central hub for the clinic and its operations. The incumbent will serve as front desk reception as well as handle transactions and other administrative and customer-related duties.
Key responsibilities of this position include:
- Provide outstanding, professional customer service at the clinic front desk. This includes answering and routing phone calls, managing in-person foot traffic, greeting clients, scheduling appointments, and verifying information within our medical records system.
- Work closely with the veterinarians, technicians, and other staff to ensure adherence to practice processes, policies, and procedures.
- Accurately enter data and upkeep records within electronic medical record and clinic administration systems, as well as handle cash and other financial transactions.
- Maintain a professional and inviting reception space and environment.
- Other duties as assigned.
Salary
Hiring Range: At or around $16.25 per hour, based on education and previous experience.
GGS Grade: 3A
University Title: Patient Service Representative
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Shift
Monday - Friday 8am - 5pm
Minimum Qualifications
High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired ad well as 6 months of experience in frontline customer service and guest relations.
Preferred Qualifications
Successful candidate will exhibit the following skills and core competencies:
- Present a friendly and empathetic demeanor.
- Maintain a high level of professionalism.
- Communicate clearly and effectively with diverse internal and external constituent and client populations.
- Be able to thrive in a busy, fast-paced environment and effectively manage multiple tasks, projects, and priorities.
- Bring a high degree of organization and attention to detail.
- Exhibit a willingness to learn and grow professionally, as well as be a supportive and collegial team member.
Additionally:
- Previous experience providing in-person, client-focused, customer service at in a clinic, practice, or professional office setting is preferred.
- Previous experience within a medical or veterinary setting and familiarity with medical or veterinary terminology and practice is highly valuable, but not required.
Benefit Eligibility
This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
Know Your Rights
To read more about Equal Employment Opportunity (EEO) please use the following links:
- Know Your Rights English Version
- Know Your Rights Spanish Version
