Are you looking to work for some of the most exciting brands in the outdoor industry? VF Corporation is looking for exceptional customer care representatives to fill part-time and full-time seasonal positions in our Customer Service Department supporting brands like The North Face, Vans, Timberland and more!
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Why should you apply?
- Earn $15.50 per hour
- Flexible hours (part-time or full-time)
- Work from home for the entire seasonal assignment
- GREAT FOOT IN THE DOOR! High level performance may lead to long term employment in Appleton, WI location
- Discounts available for VF brands
Check out what a Customer Care Representative at VF Corporation does: https://www.youtube.com/watch?v=iStk_9PLYRk!
Principal Duties and Responsibilities:
- Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
- Process product orders and provide prompt and efficient response and resolution to all customers’ requests utilizing multiple different screens, systems and websites.
- Assist customers, sales reps, and management with inquiries or issues concerning orders.
- Analyze, review, and process customer's request for return authorization and credits.
- Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
- Provide technical and/or product information as required to respond to customer inquiries.
- Certain Customer Care Representatives will have additional responsibilities to service our customers over social media platforms, warranty claims, and other special projects.
Requirements:
**Must reside in Wisconsin or North Carolina**
- Must be at least 18 years of age
- Must be able to work between the hours of 7:00am – 6:30pm CST
- Strong computer skills and ability to multi-task in a fast-paced environment
- Reliable internet and a quiet place to work without distractions
- Ability to complete I-9 on your first day in person at our Appleton, WI or Greensboro, NC office
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