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Job Responsibilities
- Handling customer inquiries from multiple channels, combing business leads based on product portfolio, customer specifications.
- Maintain close relationships with valued customers, strategic account sales, customer support center and business unit Lifecycle service teams, interact cross-functionally to assist in resolution of issue and customer escalation.
- Create and update process definition documents and workflows, support on testing for new and existing working processes and applications.
- Actively engage in Lifecycle services solution selling processes
- Actively keep a complete profile of the customer organization up to date via business system.
- Complete other tasks assigned by supervisor/manager.
Basic Qualifications
- Ability to communicate well across a matrix organization.
- Bachelor’s degree in engineering.
- Minimum 2 years relevant experience.
- Fluent in English (Spoken and written) along with country language.
- Proficiency in Microsoft Office applications.
- Occupational health and safety acumen.
Preferred Qualifications
- Proactive and highly innovative in approaching problem-solving.
- Interpersonally savvy and able to collaborate and efficiently work with people at any level.
- Knowledge of process control and instrumentation, system knowledge is preferred.
WHY EMERSON
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.
Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson .
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life.
Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!
No calls or agencies please.
