Customer Service Representative
Location: Memphis Tennessee
Description: NuVasive, Inc. is looking of Customer Service Representative right now, this position will be placed in Tennessee. More details about this position opportunity kindly read the description below. Contact for customers, field sales and distributor reps through order entry and telephone support by performing the following duties.
Receive orders by phone, fax, or e-mail. Process incoming orders for products within 24 hours.
Schedule loaners and coordinate surgery coverage.
Ensure loaners are returned promptly after surgery.
Assist sales group with obtaining purchase orders from hospitals.
Process proposals/quote requests from field sales.
Track shipped orders and resolve late shipments.
Notify accounting to bill for lost/damaged equipment.
Determine appropriate pricing, terms and shipping method for products by following Company guidelines. Enter and/or update all pertinent data regarding complaints, customer information or change orders.
Resolve routine customer complaints with product upgrades or price adjustments as required.
Resolve issues with customers concerning order status, credit and shipping problems.
Fulfill literature and other requests for information.
Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
Required Skills
Required Experience
Associate’s Degree (A.A) or equivalent from two-year college or technical school; plus one to three years related experience and/or training; or equivalent combination of education and experience.
Proficient and accurate with word processing (Word), spreadsheets (Excel), presentation programs (Power Point), charting, flow charting, and graphs. Competency in navigating the Internet.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstracts and/or concrete variables.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the duties of this job, employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shocks, explosives, risk of radiation, and vibration.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to NuVasive, Inc..
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 07 Aug 2012 07:58:53 GMT